Operator One - Support - How To Make Cheaper International Calls

	CONNECT COUNTRIES

	Operator One Connect is available from the following countries:



	Please note that to use the service you need a local SIM-card for your mobile phone, for each country that you would like to make calls from.


	SUPPORT

	If you have any questions regarding our service, please read our frequently asked questions below.

Get started with the Operator One Connect service


	How does the Operator One Connect service work? Operator One Connect is a service for making smart, low cost international phone calls from your mobile phone. With this service you make phone calls as you always do, but when calling your international friends you’ll be using new, local Connect phone numbers. By doing this you’ll make great savings on these calls. You keep your current mobile phone, phone company (service provider) and subscription and you don’t need to buy a calling card or download anything. Call credit can be added from your Visa, MasterCard, American Express or Maestro card. You can also add credit using PayPal. No access code or PIN is needed when calling since the phone number you are calling from (and its caller ID) is used to identify you into our system. The Connect service is available in more than 35 countries.
	How do I get started? Sign up and open an Operator One account, at no cost. Add your international friends and their phone numbers. Operator One will on the web page supply you with a local Connect phone number to each friend. Add as much call credit as you wish using your credit card or PayPal. Call directly to your friends by using these new local phone numbers.
	How much do I save? How much you save when making international mobile phone calls with Operator One depends on how much the phone company (service provider) you are using would charge if these calls were made through them. However, in most cases you will save a lot, often as much as 98%. Example 1: You are in the USA and use the AT&T Unlimited Calling plan. You wish to call Paris and would then normally pay international charges of $1.49/minute. If you choose to make this call with the Operator One Connect service instead, still using your AT&T Unlimited Calling plan, you´ll only pay $0.03/minute, saving you more than $43 on a 30 minute call. Example 2: You are in the UK and use a Vodafone Unlimited Landline Calls plan. You wish to call New York and would then normally pay international charges of £0.85/minute. With Operator One, still using your Vodafone Unlimited Landline Calls, you pay £0.013/minute, saving over £25 on a 30 minute call. Example 3: If you are in Sweden, use Telia Mobil Fastpris plan and wish to call Thailand, you would normally pay international charges of SEK 22.50/min. With Operator One, still using your Telia Mobil Fastpris, you pay SEK 0.22/min, saving nearly SEK 670 on a 30 minute call. Please note that when calling with Operator One, your current mobile phone company will still charge you for a local call to a landline phone. This cost should be added to the minute rates in the examples above.
	Do I have to change service provider or phone company to call with Operator One? No, you keep your current phone company, mobile phone and subscription.
	Do I need to install anything on my phone to start using the Connect service? No, you just need to open an account, add your contacts and get their new local Connect phone numbers. Then call these numbers and talk!
	Do I need a Connect Plus number to use the Connect service? No. If you would like to make cheaper and smarter phone calls to friends all over the world, the Connect service is all you need. Connect Plus is a premium service for your incoming calls. If you for example have several friends and business contacts in Spain and would like to give them a real Madrid phone number that they can call you on, Connect Plus is a great service for you. With the Connect service only the friends you have added to your Operator One account can reach you on a local number. These friends all have a unique number to call you on, which means these numbers cannot be used by others.
	How do I get the local number for my international contacts? First of all you need to sign up and open an Operator One account. To your account you add your international contacts and their international phone numbers. Each contact's phone number will then be associated with a new local Operator One Connect phone number for you to use to call directly to them. This new phone number is shown as soon as you have added your contact.
	What is a primary phone number? The primary number is the phone number you will receive your incoming calls on. The primary number also defines the phone numbers to your friends in your contacts list. If your primary number is a French number, the phone numbers to all your contacts will also be French. If you change your primary number to a UK phone number, your contacts phone numbers will change too, to UK numbers. By this your friends can always be reached on local phone numbers. To your Operator One account you can add up to ten phone numbers that you would like to call from and receive calls to. One of these numbers has to be set as your primary.
	What does it cost? Calls made with the Connect service will be charged with two types of costs, one for the international part of the call and one for the local part. However the total amount per minute will in most cases be a lot cheaper than you would normally pay for any international phone call made from a mobile phone. In most cases you will save as much as 98%. The local part of your call will be charged by your current mobile phone company (service provider). Since these costs vary between different operators, price plans and countries they cannot be specified by Operator One. Please check with your operator to find out what their minute rate is for a local call to a landline phone. The international part of your call will be charged by Operator One according to Operator One’s minute rates. Usually it is more expensive to call to a mobile than a landline phone. Operator One charge in Euros (EUR/€) and EU-residents pay an extra 15% VAT. No connection fees or service charges are added.
	Which countries can I call to and from? The Operator One Connect service is currently available in more than 35 countries. From these countries you can make local phone calls to contacts all over the world.
	Can I use the service to make national calls? Yes, however you will only make savings when using the service to make international phone calls from your mobile phone. When calling with Operator One a local Connect number will be displayed on the other end, and not your ordinary phone number. This functionality could be a reason to use the service also for your national calls.
	Can I use the Connect service to call from a landline phone? Yes, but the greatest savings will be made when making international phone calls from a mobile phone.
	What is a caller ID and how do I activate it? Caller ID (also known as calling number identification or caller display) is a telephone service that usually is activated in a mobile phone by default. If you call someone from your mobile and your phone number is shown on the dialed up party’s display, the caller ID is activated. This means it is possible for Operator One to identify your phone number. To call with the Operator One Connect service the caller ID must be activated. The reason for this is that the phone number you are calling from is used to identify you into the system and to associate you with your account. If your mobile phone does not have caller ID activated, add 31# to the phone number you are dialing, for example 31#0035220203666. If that does not help, please contact your phone company.
	Can someone else reach my contacts on the Connect numbers I´m using? No. The Connect phone numbers that your contacts have are associated with your own phone numbers (that you have added to your account). This means that if someone is calling these Connect phone numbers from a phone number that is not added to your account, the call cannot be connected properly.

Get started with Operator One Connect Plus


	Where can I buy an Operator One Connect Plus phone number? Here on our website you can buy a dedicated landline phone number in thousands of cities around the world. You’ll be up and running within just a few minutes! But first of all you need to sign up and create an Operator One account. Then, when you are signed in, click on Account settings and on the Buy number button. To buy a local Connect Plus phone number in Germany, Singapore, France or the Netherlands you have to have an address in the city where you would like to have your number. If you have such an address, please send this together with your name and phone number to ConnectPlus@operatorone.eu. In all other countries Connect Plus numbers are available to everyone, from 3 EUR per month. To learn more click on Services and Connect Plus in the main menu.
	How does the Operator One Connect Plus service work? Operator One Connect Plus is our premium service, offering real local, landline phone numbers in thousands of cities of the world. To sign up for a local Connect Plus phone number you have to have an Operator One account. You don’t have to be in that city or country to receive these phone calls. Instead your incoming calls will be forwarded to a phone of your choice, anywhere in the world. On your account you set what phone number you would like your incoming calls to be forwarded to, i.e. your primary number. For your incoming calls to be forwarded to your primary phone number there has to be credit on your Operator One account. We recommend you to activate the Automatic Refill feature when making your next payment. Credit will then automatically be debited your credit card and added to your Operator One account when it has a credit less than 10 EUR. To activate the Automatic Refill feature, sign in to your account and go to the Payments page. To buy a local Connect Plus phone number in Germany, Singapore, France or the Netherlands you have to have an address there. In all other countries Connect Plus numbers are available to everyone, from 3 EUR per month.
	Why would I want a local phone number in a city where I don't live? A real landline phone number in a city where you have your friends or business contacts will create a local presence there. Your contacts will be able to reach you on a local number and you will be able to receive these calls on a phone of your choice, no matter where you are in the world. Also, it could be smart to buy a Connect Plus phone number if you travel a lot and would like to be reached at a low cost. However, you must have a local phone number for the country you are in to avoid roaming. E.g. if you are travelling to a new country you should first of all buy a local SIM card and add this new phone number to your account. Have this number set as your primary. Then, when your contacts call you on your Connect Plus number your calls will be forwarded to this number. The cost per minute for the forwarding of your calls depends on to what country these calls are forwarded. All prices are presented on the Pricing page.
	How can I direct the calls to the phone I want? Your calls will be directed to the phone number set as your primary. This can be set in three different ways. From http://www.operatorone.eu Sign in to your account. Click on Account Settings. Select the phone number that you wish to receive your incoming calls on. From the mobile web http://m.operatorone.eu Sign in to your account. Click on Manage Phones. Click on Select a primary phone number. Select the phone number that you wish to receive your incoming calls on. By calling the service number Please note that this call only can be made from a phone number that is already registered on your account. Call the Operator One service number for the country you are in. At the prompt dial 1. Wait for the confirmation message saying that the number you are calling from now is your primary.
	How do I cancel the Connect Plus service? If you wish to cancel the subscription of your Connect Plus phone number, just send an e-mail to info@operatorone.eu.
	Can I choose my Connect Plus phone number? No, you can only choose in which city you would like your Connect Plus phone number. The full number is given to you after your order has been completed.
	How much does a Connect Plus number cost? You will be charged a monthly fee for your Connect Plus phone number, costs are from 3 EUR per month. You will also pay for the forwarding of incoming calls made to your Connect Plus phone number on to a phone of your choice. The forwarding cost is according to the minute rates for phone calls made with the Connect service and depends on to what country the calls are forwarded to. For your incoming calls to be forwarded to your primary phone number there has to be credit on your Operator One account. We recommend you to activate the Automatic Refill feature when making your next payment. Credit will then automatically be debited your credit card and added to your Operator One account when it has a credit less than 10 EUR. To activate the Automatic Refill feature, sign in to your account and go to the Payments page.

Managing your account

Do I need an account to make a Connect call?

How do I change my primary number?

You can change your primary phone number in three different ways:

From http://www.operatorone.eu

Sign in to your account.
Click on Account Settings.
Select the phone number that you wish to have as primary.

From the mobile web http://m.operatorone.eu

Sign in to your account.
Click on Manage Phones.
Click on Set primary number.
Select the phone number that you wish to have as primary.

By calling the service number

Please note that this call only can be made from a phone number that is already registered on your account.

Call your local service number.
At the prompt dial 1.
Wait for the confirmation message saying that the number you are calling from now is your primary.

I have several different phone numbers, can I add more than one to my account?

I forgot my password, what do I do?

Can I add a phone number to a switchboard to the list of numbers I would like to call from?

I have to enter my mobile number and password each time I call, why?

When I call the service number and get prompted to enter a digit, there is no response when I dial those digits, why?

How do I change the settings of my Operator One account when I do not have a computer?

What are the Operator One's service numbers?

If you do not have access to a computer or a mobile phone with internet access, just call your local service number. From there you can make phone calls to friends that are not in your contact list and also change your primary number to the one you are calling from.

Argentina	+541159839339
Australia	+61280147400
Austria	+43720880400
Belgium	+3228081444
Brazil	+552135219444
Bulgaria	+35924917222
Canada	+14168001500
Chile	+5625952820
Croatia	+38517776222
Czech Republic	+420246019555
Denmark	+4569918400
Estonia	+3726682525
Finland	+358942599799
France	+33170617700
Germany	+4922137050009
Greece	+302311768550
Hungary	+3618088282
Ireland	+35315262444
Israel	+97237219333

Italy	+390662207020
Japan	+81345209400
Latvia	+37167652444
Lithuania	+37052059050
Luxembourg	+35220203666
Mexico	+525510837070
Netherlands	+31208080700
Norway	+4721552700
Poland	+48223983460
Romania	+40318103030
Slovakia	+421233006969
Slovenia	+38616002727
South Africa	+27120042350
Spain	+34911875900
Sweden	+46842017450
Switzerland	+41435006500
United Kingdom	+442071007550
United States	+16463583400

Can I send text messages (SMS) with Operator One?

Managing your contacts


	How do I add a contact from my phone? You can add a contact from your mobile phone if it has internet access. Use your mobile phone's web browser and go to: http://m.operatorone.eu, sign in and click on Add a new contact. After adding your friends name and phone number, the new local Connect phone number that you can call your friend on will be displayed.
	Can my contact call me back on the local number shown on the display when I call? Yes, this number can be used to call you back. However, for this call to be connected this phone number can only be used when calling from the specific phone number that your contact received your call on. Also this phone must have its caller ID activated. If the contact returning your call does not have an Operator One account, the international part of this call will be debited your account according to our ordinary minute rates.
	My contact cannot call me back on the number shown on his/her phone, why? If your friend cannot call you back on the local phone number shown on their display when you call, it could be for any of these reasons: Your contact is not calling from the same phone as they received your call on. Your contact is using a phone which does not have its caller ID activated. Read more . Your contact is calling from a switchboard that shows a phone number and caller ID that is different from what you used to call this person.
	Can I call a new contact without him/her being in my contact list? Yes. Just call the local Operator One service number and at the prompt dial 2, you will then get a dial tone and can call to any number. On the other end a hidden number will be displayed. This phone call will be charged your Operator One account as normal.
	How do my contacts know that it´s me calling when they see a new number on their display? When adding a new contact to your account an e-mail message is automatically sent to your contact, to inform about the new phone number that will be showing the next time you call. If you like, you can choose not to have this message sent.

Billing and payment


	How do I pay for the services? The Connect service is pre paid. This means you will have full control over your costs. It is up to you how much credit you would like to add to your account and when. Credit can be added from these cards: Visa, MasterCard, American Express and Maestro. You can also add credit using PayPal. The Connect Plus service is also pre paid. The monthly fee you are charged for your local phone number is debited your Operator One account. If you like you can have the Automatic Refill feature activated on your next payment. Credit will then automatically be debited your credit card and added to your Operator One account when it has a credit less than 10 EUR.
	How do I know how much it costs to make a call? To find out how much a phone call with Operator One would cost, just click on Pricing in the main menu, choose what country you would like to call from and to, and the minute rates for this call will be displayed. Rates for calls to both landline and mobile phones are presented. This is the international cost for your phone call. To this cost you add the minute rate that your current phone company (service provider) charges for a local phone call to a landline phone number. These local costs vary between different phone companies, price plans and countries, and therefore they cannot be specified by Operator One.
	How do I add credit to my account? Sign in to your account, go to Payments, choose the amount you would like to add and follow the instructions. Credit can be added from these cards: Visa, MasterCard, American Express and Maestro. You can also add credit using PayPal.
	How do I add credit from my phone? At the moment credit can only be added from our website http://www.operatorone.eu. Sign in to your account and go to Payments.
	Can I get a receipt for my payments? Yes, if you sign in to your account and go to the Payments page you will see a list of all your payments. Click on any of them and a receipt that you can print will be displayed.
	How do I know how much I've been charged for a call? Sign in to your account and click on Calls. There you will see how much you’ve been charged for all calls you’ve made with Operator One.
	My friend called me and I got charged, why? Your friends can choose to call you back on the local phone number that is shown on their display when you call. However, if your friend does not have an Operator One account, your Operator One account will be charged for the international part of this call. If your friend opens an account he or she will pay for their calls to you.
	Is it safe to make a payment with Operator One? Yes, our customers’ money and the security around every payment made from our website is our top priority. We comply with bank requirements and only accept payments made with Visa, MasterCard, American Express, Maestro cards or PayPal. We also accept vouchers distributed by selected partners. To improve the security of internet payments we also use the 3-D Secure protocol. This is a global standard for interoperable Authenticated Payments.
	Does Operator One store my credit card details? No, not automatically. However, if you like we can have our bank to save your card details so that you can have the Automatic Refill functionality activated. Credit will then automatically be added to your Operator One account when its’ balance reaches 10 EUR. To do this, sign in to your account and click on Payments.

LOYALTY PROGRAMS


	What loyalty programs does Operator One have a cooperation with? At the moment we have a cooperation with Cora (in Hungary) and SAS EuroBonus.
	Where do I add my membership number? Sign in to your account and go to the Account Settings page to add your number.
	I am a member of several loyalty programs, can I add the membership number of more than one? No, only one membership number can be added to your Operator One account.
	How do I earn SAS EuroBonus Extra Points on my phone calls? First of all you need to add your SAS EuroBonus membership number to your Operator One account. This is done on the Account Settings page. You will then earn 1000 EuroBonus Extra Points the first time you add 20 EUR or more to your Operator One account. After that you earn 2 Extra Points for every euro added.
	My SAS EuroBonus statement does not show the Extra Points I’ve earned from Operator One, why? The Extra Points you earn from Operator One are regularly reported to SAS EuroBonus. These points will not show on your SAS EuroBonus statement until 3-20 days after they’ve been earned.

Travelling


	How can I avoid roaming charges when using my mobile on my travels? Using your regular mobile phone subscription when abroad - so called roaming - is something you would want to avoid. When roaming, making and receiving phone calls usually costs a minor fortune. But there is a way to limit these costs. We have put together a description of what you should to when out travelling and wanting to make phone calls from your regular mobile phone - without roaming.
	Can I use the Operator One Connect service when I travel? Yes you can. However to make low cost international phone calls from abroad you should get a local SIM card from the country you are in. These SIM cards are often sold in newspaper stands and super markets. They can also be bought from our partner Rebelfon. After you have added the new local phone number that is on the SIM card to your account you should have it set as your primary number. The phone numbers to your contacts will then change to local phone numbers for the country you are in. You are now all set to start making local calls to them. The local part of these phone calls will be charged by the SIM card company. The international part will be charged by Operator One, as normal. To receive text messages (SMS) you will need to have your normal SIM-card active, so having an extra phone is optimal not to miss any messages.
	I've got a local SIM card, how do I register it? Adding a new SIM card and phone number to your Operator One account is easy. Just sign in to your account, and go to the Account settings page to add the new phone number. This can also be done from your mobile phone’s web browser. Go to: http://m.operatorone.eu, sign in and click on Manage Phones.

DO YOU STILL HAVE QUESTIONS?

Do you still have questions? Do not hesitate to contact us.

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